Frequently asked questions

Yes. All our bags are handmade in a workshop in India, to our own design.

Our bags are made of 100% cotton and are padded and lined. Our vanity bags and pouch sets also have a water-repellent lining, so they are easy to keep clean.

We work with hand-printed fabrics. That makes every product unique, and there may be small spots or irregularities in the fabric. It is part of the handcraft and makes your bag just a little different from anyone else’s.

We recommend a cold hand wash with natural vinegar. Would you still like to put the bag in the washing machine? Then choose a programme of 30 degrees maximum. Please note that the colours may run.

Our duffel bag measures 44 x 25 x 24 cm. The dimensions allowed for hand luggage differ per airline, so always check your airline’s website.

Our laptop sleeves (33 x 25 cm) fit 13-inch laptops.

Our prints are unique and do not always come back. We keep you posted about new collections on our Instagram account.

The Mystery Sale Box contains handmade StarGems items with a small imperfection, items from older collections or samples. The contents are worth at least €70 and we always put together a fun mix, so you will never find two identical bags in the box. Because the items have a small imperfection, the Mystery Box does not come with a warranty.

We aim to ship your order within 2 working days with DHL. In the Netherlands your parcel usually arrives within 1–3 working days, in Belgium within 2–5 working days.

Shipping within the Netherlands costs €4.99, to Belgium €9.95 and to the rest of the European Union €14.95. Shipping is free from €55 in the Netherlands and Belgium. Read all about shipping on Order & Delivery.

Yes. As soon as your order has been shipped, you will receive the tracking code by email.

Shipping outside the European Union is not part of our standard shipping options. Feel free to email us at info@stargems.nl and we will look at the options together.

Yes, as long as your order does not yet have the status ‘shipped’. Please contact us as soon as possible at info@stargems.nl.

We do not have a physical shop. By arrangement, you can pick up your order in IJmuiden. Just email us at info@stargems.nl.

Yes, we have gift cards of €20, €50 and €75. You receive the gift card instantly by email. You can also add a card to your order; we write it by hand.

You can pay with iDEAL | Wero, Bancontact, Klarna, credit card or debit card (Visa, Mastercard, American Express, Maestro and UnionPay), PayPal, Apple Pay, Google Pay and Shop Pay. More information on Payment.

Yes, with Klarna. At checkout, choose ‘Pay later’ or ‘Pay in instalments’.

You have 14 days after receipt to request a return via retour@stargems.nl. The item must be unused, with tags and in its original packaging. Sale items and gift cards cannot be returned. Read everything on Exchanges & returns.

A return costs €6.95. Once we have received and approved your return, you will be refunded within ten working days via your original payment method.

Contact us immediately if an item is defective or damaged, or if you received the wrong item. We will then solve it for you. Our products come with a 1-year statutory warranty, except for the Mystery Box.

Besides our own webshop, you can also find StarGems on Bol.com.

No, we currently do not sell to businesses or shops.

Yes, we’d love that! Send us an email at info@stargems.nl.